Customer Care & Policies

Privacy Policy

At Momentum Supplements, we’re committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.

What We Collect

When you shop with us, we collect information such as your name, email address, shipping address, phone number, and payment details. This information is used solely to process your order, deliver your products, and communicate with you about your purchase or special offers (if you’ve opted in).

How We Use Your Information

Your personal information is used for:

Fulfilling and delivering your ordersProviding customer service and supportSending order updates and tracking detailsSharing news, promotions, or product info (only if you’ve subscribed)

We do not share your personal information with third parties except where required to complete your order (e.g., payment processing or delivery services).

Secure Transactions

All transactions and customer data are processed and stored securely through our eCommerce provider, Lightspeed (Ecwid) and Lightspeed Payments. These platforms meet global standards for data protection and security. You can view their full privacy policies here:

Lightspeed (Ecwid) Privacy Policy

Lightspeed Payments Privacy Policy

Cookies & Site Tracking

Our website may use cookies to enhance your browsing experience and to collect basic analytics (such as which pages you visit or how you found our site). You can disable cookies at any time in your browser settings.

Your Rights

You have the right to access, update, or request the deletion of your personal information at any time. Just email us at momentumsupplements.au@gmail.com and we’ll take care of it.

Contact Us

If you have any questions about our privacy practices or how your information is used, please reach out to us at momentumsupplements.au@gmail.com

Delivery Policy

At Momentum Supplements, we use Australia Post to deliver all orders safely and efficiently across Australia.

Dispatch Time:

Orders are packed and dispatched within

1–2 business days

Shipping Time:

Standard delivery usually takes

2–6 business days

, depending on your location. You’ll receive a tracking number once your order has been shipped.

Shipping Cost:

Flat-rate shipping applies and is calculated at checkout. Free shipping is available on qualifying orders (as promoted).

Delivery Areas:

We currently ship within

Australia only

Delays:

While we do our best to get your order to you promptly, delivery times may vary due to public holidays, remote locations, or delays with Australia Post.

If you have any questions about your order, please contact us at momentumsupplements.au@gmail.com

Returns Policy

We want you to love your Momentum Supplements — but if there’s an issue with your order, we’re here to help.

Change of Mind:

Due to the consumable nature of our products, we are unable to accept returns for change of mind once the seal has been broken.

Damaged or Incorrect Orders:

If your order arrives damaged or incorrect, please contact us within

7 days

of receiving it. We’ll arrange a replacement or refund as needed.

How to Return:

Please email us at

momentumsupplements.au@gmail.com

with your order number and details. If eligible, we’ll provide return instructions and next steps.

Conditions:

Items must be returned unused, sealed, and in original packaging for a return to be processed.

Your satisfaction is important to us — if you're unsure, just reach out and we’ll do our best to make it right.